What is reported on the Call Center Tip Count Report?

The following provides a description of what is included on the Call Center Tip Count Report.

  • Call Center Notifications Sent
    • Count of the number of notifications sent to a call center client.
  • Call Center Tips Delivered
    • Count of tips delivered to a call center client.
  • Additional Information Added
    • Count of additional information added to any tip for a call center client.
  • Call Center Dialog with Tipsters
    • Count of tipster dialog added to any tip for a call center client.
  • Total Tips    
    • Total number of tips that call center clients have shared with the call center.
  • Source: Call Center      
    • Total number of tips that call center clients have shared with the call center that originated at the call center.
  • Source: Web      
    • Total number of tips that call center clients have shared with the call center that originated via a web tip form.
  • Source: In-House      
    • Total number of tips that call center clients have shared with the call center that was entered manually by the call center client.
  • Source: Mobile      
    • Total number of tips that call center clients have shared with the call center that originated via a mobile device.
  • Source: Unknown
    • Total number of tips that call center clients have shared with the call center that has an unknown origin. 

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