It is not uncommon for government email servers to have strict email rules regarding possible SPAM. As a result, the agency’s spam filter may be preventing the email notifications from reaching your recipient contact. You will need to contact the agency’s IT department and ask them to whitelist/safelist the email address that P3 uses to send the notifications, which is your 3-4 digit Agency ID@p3tips.com (i.e. firstname.lastname@example.org or email@example.com). They can also whitelist our email server IP 22.214.171.124. If you need additional assistance, please contact customer support at firstname.lastname@example.org .