The icons shown on the Tip Manager have the following meaning:
|Read by me|
|Read by another user|
The icons in the Delivered Date column have the following meaning:
|Read by recipient|
|The recipient has seen an earlier version of the tip but not the latest updates|
The filter buttons located on the lower right on the call center tip manager have the following functionality:
- Urgent: This shows a list of tips that have not been marked as urgent on the Misc tab and have not yet been read by the recipient.
- Undelivered: This shows a list of tips that have not been delivered to your client.
- Unread: This filter shows new or updated tips that have not been read by the client or anyone at the call center.
- Not Viewed: This filter shows which tips created and delivered by the call center have never been viewed by the client.