FAQ’s

Administrators can add the P3 icon to the home screen of their Apple or Android device by going to: www.p3tips.com/Mobile

Note that tipsters can install the mobile app by going to www.p3tips.com/Apps on their mobile device.

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    P3 Tips – Example How-To Video

    App developers can link to the apps from their apps by using the following:

    • Bundle or Package ID: com.p3tips.safe2telltips
    • Apple App ID:  997405891

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    Note that either “Enable Login” or “Include PDF” must be checked in the Recipient Manager if you have either “Email Notifications” or “Text Notifications” checked. Otherwise, there is no method by which a recipient can see tips — which can make an email or text notification confusing to the recipient.

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    It is not uncommon for government email servers to have strict email rules regarding possible SPAM. As a result, the agency’s spam filter may be preventing the email notifications from reaching your recipient contact. You will need to contact the agency’s IT department and ask them to whitelist/safelist the email address that P3 uses to send the notifications, which is your 3-4 digit Agency ID@p3tips.com (i.e. 100@p3tips.com or 100@p3campus.com). They can also whitelist our email server IP 149.72.174.161.  If you need additional assistance, please contact customer support at support@andersoft.com .

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    Check out this video tutorial that describes how to manage offense types.

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    This video describes what you need to know about exporting a report into Excel. Note #1: If you get a warning about the file type when you export a P3 report to Excel, then click Ok to get past the warning message.  Not all versions of Excel recognize the spreadsheet files exported by P3.  Once you get past the warning message you will see that Excel will display the exported data. Note #2:  We found a problem with a Microsoft Office update from July 2016 that results in blank Excel files.  The workaround is to download the Excel file and then right click on it and select “Properties” and check “Unblock” as shown in the image below.   Note that you will then be prompted with “…Do you want to open the file now?” when you try to open the file after Unblocking it.   If you want to open the file, you would then click Yes. Note #3:  If you have received a Microsoft Word Security Warning while attempting to access Excel documents (“Certificate error: The application experienced an internal error loading the SSL libraries”) then please note that this problem is related to TLS updates. Certain applications and services in Windows cannot use the updated security protocols.  The following link will redirect you to a Microsoft resource on the topic which explains how these kinds of issues can be corrected. Please share this resource with your organization’s IT department, and they should be able to apply the fix: http://support.microsoft.com/en-us/help/3140245/update-to-enable-tls-1-1-and-tls-1-2-as-a-default-secure-protocols-in.  To work around this Microsoft issue you can do the following:    1. Right click on the Excel file link and save the Excel file to the desktop.    2. Open Excel and load the Excel file from the desktop. 

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    Yes, click the calculator icon on the Reward sub-tab on the Disposition tab, next to the Recommended Reward field. To customize the reward calculator based on your organization’s reward/point system, visit our video tutorial on this subject  Video #15 Reward Calculator Tutorial. 

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    The icons shown on the Tip Manager have the following meaning:

      New Tip
      Updated Tip
      Read by me
      Read by another user

     The icons in the Delivered Date column have the following meaning:

      Read by recipient
      The recipient has seen an earlier version of the tip but not the latest updates

     The filter buttons located on the lower right on the call center tip manager have the following functionality:

    • Urgent: This shows a list of tips that have not been marked as urgent on the Misc tab and have not yet been read by the recipient.  
    • Undelivered: This shows a list of tips that have not been delivered to your client.  
    • Unread: This filter shows new or updated tips that have not been read by the client or anyone at the call center.   
    • Not Viewed: This filter shows which tips created and delivered by the call center have never been viewed by the client.

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    The icons in the “Tip ID” column have the following meaning:

      New Tip
      Updated Tip
      Read by me
      Read by another user

     Users can click on the red or yellow dots to mark a tip as read. Note: See also the setting labeled “Automatically Mark Tips as Read” in My Account under the Settings menu. It is best to keep this setting to “No” for accounts with multiple users. The icons in the “Delivered Date” column have the following meaning:

      Read by recipient
      The recipient has seen an earlier version of the tip but not the latest updates

     The icons in the “Updated” column have the following meaning:

      There is unread two-way dialog from a tipster for this tip.
      A tipster was the last person to add two-way dialog to the tip.
      A user was the last person to add two-way dialog with the tipster.

     Hover over any user icon () on the dialog tab to see the name of the user that corresponded with the tipster as seen in this example: 

     The filter buttons located on the right on the tip manager have the following functionality:

    • Urgent: This shows a list of tips that have not been marked as urgent on the Misc tab.  
    • Unread:  This filter shows new or updated tips that have not been marked as read by any administrative user. Users can click on the red or yellow circles to mark a tip as read.
    • Dipso Rcvd: This shows a list of tips that have a closed status or that disposition content has been updated and has not been viewed by an authorized user.
    • Open Tips: These are tips that have an open status as defined in the Status Type manager. The checkbox labeled “This status leaves the tip open” must be checked for status types that leave a tip open.
    • Not Delivered: This shows a list of open tips that have not yet been assigned to any recipient. 
    • Not Viewed: This filter shows which new tips or tip updates have not been read by any recipient.

    Click on the “More…” button at the bottom of the list of filters on the Tip Manager to see additional filters.

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    Permissions Tips Two Way Select Recipients Disposition Email, Text, Fax Tips Private Notes 
    User Set per user Set per user Set per user Set per user Set per user Set per user
    Recipient Contacts View Only Set per user Set per user Can Add Set per user No Access
    User (not tip owner) View Only No Access View Only No Access  No  No Access

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    It is not possible for an anonymous tipster to recover a lost username or password as tips should not be connected to personal information of anonymous tipsters such as an email address or phone number. However, if a tipster has lost the username or password then they can submit another tip and indicate in the narrative that the tip is related to an existing tip. 

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    For security it is important that all login session eventually expire. Users can remain logged in for up to 24 hours. Login session expire daily at 16 hour Universal Time (which is 2am central standard time). Login sessions also expire if a user logs in on another device or on another browser window. A session may end if a user attempts to reload the web page using the reload or refresh on a web browser. To reload P3 users can either click on P3 icon (to the upper left) or select “Tip Manager” from the Menu. Important: Note that users can remain active on the tip manager beyond 24 hours as long as they do not make another selection from the Menu or Settings.

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    First, note that if one user reads the tip, then the other users will not be notified of a new tip by the browser. Therefore, it is best to enable text notifications to your cell phone if you want to be notified of every new tip. Second, a common problem with browsers is that they do not always provide sound alerts if the application is running in the background.  In other words, for best results, P3 must be running in front of all other applications to be most effective with alerting you to new tips.  Also, if the screen saver comes on or the computer goes to sleep or your computer loses a connection to the network, then browser alerts will not fire.  Browser notifications are not compatible with multitaskers. Recommendations:

    • Use Chrome and have only one tab in Chrome open.
    • Remain on the Tip Manager in P3.  Live Chat notices will not fire in other P3 modules.
    • Turn off screen savers.  
    • Disable power saving mode on the computer.
    • Do not open other tabs in Chrome or run other programs in the foreground on the computer.
    • Test the speaker volume.  See Menu > Help > Test Sound.
    • Use text notifications as a backup method of alert by adding your cell phone number to your account under Settings > My Account and check the box labeled “Text Notifications“.

    All of the practices above must be followed without exception to ensure that a notification of a live event is not missed. Sound Notification Troubleshooting:

    • Go to the More… button an the Tip Manager sidebar and click the “Recent Notices” button to see a history of sound alerts.
    • To improve performance, copy and paste the following into Chrome:
      chrome://flags/#disable-gesture-requirement-for-media-playback
      Click the “Disable” link.  Click “RELAUNCH NOW” at the bottom of the page.  Restart Chrome.
    • If you have trouble with sound alerts in Chrome, then try FireFox.

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    this is how you do the following

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    Standard Terminology  P3 P3 Campus P3 for Sandy Hook Schools
    Tips  Tips Report* Tips
    Tipster Tipster Reporting Party* Tipster
    Users Users Users Admins*
    Recipient Contacts Recipient Contacts Recipient Contacts Contacts*
    Recipient Groups Recipient Groups Recipient Groups Groups*

    * Differ from the norm

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    If you are a user with full permissions, then you can restore a deleted tip as follows:

    • Click Define (Query) on the Tip Manager.
    • Set the “Deleted” control on the Misc tab to “Yes”.
    • Click Run (Query).
    • Locate the tip and set “Deleted” to “No” on the Misc tab.
    • Click Save and then click Show All.

    Check out this image for more details.

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    Two-Factor Authentication is an extra layer of security that requires not only a password and username but also requires the user to enter a 6-digit code.  This code is sent as a text message to the user’s Cell Number during the login process.  Note that the 6-digit code is also emailed to the user to provide an alternate method of authentication.  Two-Factor Authentication can be enabled for each account in the My Account module under Settings.  Once enabled, two-factor authentication is required for each new device or new network that you use.  You can clear your device history by clicking on the “i” icon by the label for the Two-Factor Authentication control in My Account.  

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    HIPAA or CJIS data have additional encryption within P3.  The Health Insurance Portability and Accountability Act (HIPAA) deals with US federal regulations protecting the privacy and security of certain health information.  The Criminal Justice Information Services (CJIS) Security Policy outlines the security precautions that must be taken to protect sensitive information such as criminal background information gathered by local, state, and federal criminal justice and law enforcement agencies.

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    Yes, after clicking on the Define button to begin your query, type “null” (without quotes) into the text box for the field you are searching.  For example, you can search for all contacts that are missing a phone number by searching for “null” phone numbers.

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    The Delivery Time Report is only visible to Call Centers and Communication Centers.  It provide detailed delivery information about each tip.  A list of people who delivered the tip is available by clicking on the “Get Activity” button for each record.  A list of people who have read the tip is also available by clicking on the “Get Activity” button for each record. If a P3 account is setup so that recipients are automatically notified of new and updated tips, then the delivery time can be less than 1 minute for web and mobile tips because the tip is created and delivered at almost the same time.  For more information see the setting labeled “Automatically notify recipients of new and updated tips submitted by tipsters” in General Settings for each P3 account.  

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    P3 gives you the ability to assign a tip to a primary recipient as well as an “info only” recipient. This feature will allow the administrative user to assign a tip to a primary recipient for investigation as well as deliver the same tip to multiple recipients as “info only” without affecting allocation and statistical reports. A new “Info Only” check box was added to the dialog for the Info button on the “Deliver To” tab of the tip manager.  “Info Only” recipients are excluded from all reports in which a P3 recipient filter exists. The Tip Count Report will give you a break down of tips assigned to a recipient as the primary investigator as well as those delivered as “info only”. Disposition statistics such as recovered property/narcotics, arrests, cases cleared, etc. are not attributed to “Info Only” recipients, just the primary recipient. Click here to view a short demonstration video (Video#14 Info Only Recipient) of this new feature.

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    Tipsters can anonymously submit audio, video, image and document files with their tips and via additional two-way dialog. Each upload is limited to a maximum size of 55 mb per file with the following file types being allowed:

    • Audio – m4p, mp3, wav
    • Video: avi, flv, mov, mp4, mpeg, mpg, wma, wmv
    • Image: gif, jpeg, jpg, png
    • Documents:  pdf

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    The tipster will only see the following when they login:

    • Any dialog entered on the Dialog tab of the Tip Manager in P3
    • Any dialog that the tipster enters
    • The status of the tip as either “Open” or “Closed”
    • Reward Pickup Notes for Tipster from the Disposition Tab (if applicable)

    This means that tipsters do not see the original tip, additional information added on the Main tab of the tip manager, images uploaded, private notes, recipient notes, call center notes, detailed status types, or any other data entered in P3.

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    The following provides a description of what is included on the Call Center Tip Count Report.

    • Call Center Notifications Sent
      • Count of the number of notifications sent to a call center client.
    • Call Center Tips Delivered
      • Count of tips delivered to a call center client.
    • Additional Information Added
      • Count of additional information added to any tip for a call center client.
    • Call Center Dialog with Tipsters
      • Count of tipster dialog added to any tip for a call center client.
    • Total Tips    
      • Total number of tips that call center clients have shared with the call center.
    • Source: Call Center      
      • Total number of tips that call center clients have shared with the call center that originated at the call center.
    • Source: Web      
      • Total number of tips that call center clients have shared with the call center that originated via a web tip form.
    • Source: In-House      
      • Total number of tips that call center clients have shared with the call center that was entered manually by the call center client.
    • Source: Mobile      
      • Total number of tips that call center clients have shared with the call center that originated via a mobile device.
    • Source: Unknown
      • Total number of tips that call center clients have shared with the call center that has an unknown origin. 

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    For P3 Campus accounts, Automated Calls can be made to the specific phone numbers if a Life Safety tip is submitted by a tipster and that tip remains unread for a specified time period.  Automated Calls settings are available in General Settings on the Comm Center tab.  See the Life Safety setting in the Event Type Manager.  Automated Calls are made every 3 minutes until either the tip has been read or 10 automated calls have been made.

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    There are two ways to receive a read receipt from a recipient contact: 1. Login and mark the tip as read. – or -2. Click on the embedded read receipt link in the notification email. The read receipt is shown on the audit tab.  The audit tab will show that you notified the recipient based on how the recipient contact was set up and that you delivered the tip to the recipient account. 

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    Spell checking should be enabled in Chrome by default.  If it is not enabled, then you can right click in a text box and select “Spellcheck” and then check “Check the spelling of text fields”.  Once it is enabled for a text field, it will be enabled for rich text editors as well.

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    • Paste chrome://settings/passwords?search=credentials into the Chrome search text box.
    • Deleted the “Saved Password” for www.p3tips.com.
    • Restart Chrome.  
    • Use the “Remember Me” checkbox at www.p3tips.com/login.
    • Select “Never” if Chrome asked you to save the password.

    Also, we recommend the following:

    • Paste chrome://settings/autofill into the Chrome search text box.
    • Turn off “Save and fill addresses”.
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    If a tip is marked as a Life Safety Matter then users that are responsible for Life Safety Matters will be notified even if they have notifications turned off. Users can mark Event Types as Life Safety Matters in order to automatically mark a tip as a Life Safety Matter.

    Important: You must have ‘Automatically notify recipients of new and updated tips submitted by tipsters’ turned on in General Settings in order for Life Safety notices to go to Recipient Contacts flagged to receive Life Safety Notices automatically from P3 Campus. If tips are not auto delivered, life safety notifications will be sent once the tip is manually delivered to the recipient account by an administrative user. Note: This FAQ entry only applies to account types that have Life Safety features enabled.

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    Call Center Notifications Sent – the number of times notifications were sent to recipientsCall Center Tips Delivered – the number of tips delivered by the call centerAdditional Information Added – the number of additional information entries added to tipsCall Center Dialog with Tipsters – the number of two way dialog entries added to tipsTotal Call Center Tips – the number of tips taken by or shared with the call center

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    Yes, the tip form follows the Web Content Accessibility Guidelines (WCAG 2.0 Level AA).   These guidelines were developed through the W3C process in cooperation with individuals and organizations around the world, with a goal of providing a single shared standard for web content accessibility that meets the needs of individuals, organizations, and governments internationally.  Anderson Software uses SiteImprove and Web Accessibility Checker to periodically check for known problems with the tip form. The World Wide Web Consortium (W3C) sets the main international standards for the World Wide Web and its accessibility. W3C created the Web Content Accessibility Guidelines (WCAG 2.0) that requires specific techniques for compliance. Many countries and international organizations require compliance with WCAG 2.0. The guidelines are categorized into three levels of compliance: A (must support), AA (should support), and AAA (may support). Representatives from the accessibility community around the world participate in the evolution of these guidelines. As of 2017, the ADA Title III regulations do not yet specify a standard. We believe the Department of Justice (“DOJ”) will likely adopt the Web Content Accessibility Guidelines 2.0 Level AA (“WCAG 2.0 AA”) as the standard for public accommodations websites for a number of reasons, including the fact that WCAG 2.0 AA is the access standard used in all DOJ settlement agreements and consent decrees about websites and mobile apps. The DOJ most recently stated that its proposed rule for public accommodations websites will be published in 2018. This final rule applicable to federal agency websites should provide businesses with confidence that WCAG 2.0 AA is the standard to use if they are working on making their websites accessible.

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    If a tipster submits a tip using one of the mobile apps, the tip should be listed under “Review / Update Existing Tips” if they use the same passcode (PIN) when loading the app.  The app passcode is linked to the tips in order to prevent someone else from viewing existing tips on the tipsters mobile device.  Therefore, if a tipster resets the Passcode, they will no longer see their existing tips under “Review / Update Existing Tips”.  This helps prevent unauthorized access to existing tips.  Also, automatic access to previously submitted tips is lost if a tipster uninstalls and reinstalls the app.

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    The mobile app allows tipsters to attach images or videos to each tip.  That is the reason why tipsters may be prompted by the mobile app for permission to use the microphone or camera.  Note that tipsters can deny the mobile app permission request to use the camera or microphone if they plan to submit tips containing text only. Known Issue: Some Android versions of the app may ask the user for permission to access “Device ID & Call Information”.   However, the mobile app does not save device ID’s, call information, or contact information.  Therefore, again the tipster can deny the mobile app permission requests (if prompted) or update the app to a newer version. Does the mobile app capture the tipsters GPS location? No, the mobile app does not record a tipsters location.  The app does not have any code that accesses the location of the phone via GPS.  In general any mobile app can record the location of a phone.  However, we disable geolocation on our mobile app to protect the tipsters identity. Furthermore, any GPS location contained in uploaded images is removed before images are saved on the server.  In other words, the images do not include EXIF data.  Note that the loss of the EXIF data may cause images to be rotated if the image is downloaded.  However, most image processing software will allow you to rotate the image back into the proper orientation. The only time that the location is available is if the tipster manually types in the address or partial address.  The map on the Map tab of the Tip Manager only contains an approximate location if the tipster manually typed in the address while entering a tip. In summary, the mobile app does not save the tipster’s phone number, device ID, GPS location, or any contact information from a tipsters device.  Any request for information from an Android or Apple device can be denied by the tipster if prompted.

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    Anderson Software is well aware of the concerns regarding civilian reception of tips and reports that contain sexually explicit images of minors.  P3 is very flexible in this regard, with features specifically designed to manage this issue. There are three varying levels of attachment viewing rights for Users and Recipient Contacts. View All – can see all attachments.View Some – can view all attachments… except those tagged as inappropriate.View None – cannot view attachments. Conceptually, P3 can be configured to run in three “modes” related to inappropriate attachments and images.  

    • Locked Down – All attachments come in tagged as inappropriate by default.  Only users with ‘View All’ access can see them.  Those users can un-tag the appropriate attachments for others to see.
    • Cautious – Tipsters are given the option to tag an attachment as inappropriate upon tip submission.  Users with ‘View All’ access will see them – others cannot until cleared by an authorized user.
    • No Worries – All tips come in tagged as appropriate.  Any user can subsequently tag any attachment inappropriate as deemed necessary.

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    Text Duplication
    If users get multiple text notifications for a single tip change then the problem may be with the cell phone carrier (e.g. Verizon).  There have been reports of customers getting 30 to 50 duplicate text notifications.  This problem is often resolved by temporarily turning off Wi-Fi on the phone and the turning off the phone for a few minutes.  The duplicate text notifications often stop after the phone is rebooted.

    Email DuplicationIf the audit tab shows that only one email notice is sent and yet the recipient receives multiple copies of the same email with the same time stamp, then there is likely a problem with the recipients email server.  The solution is to have the recipient contact their local IT person and have them restart/reset their email server and have the recipient also restart their computer.  More information about this problem can be found here:  http://www.faqs.org/rfcs/rfc1047.html Note that this is not a result of an error in the P3 code but rather a problem with email server synchronization.  If the problem persists, then please have the recipient forward several copies of the email to support@andersoft.com along with a statement that these are duplicate notices.  This will allow our support team to verify that the problem is indeed a result of the email server or to determine if there is another problem.

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    To install this extension go here and click the “ADD TO CHROME” button.  This will allow you to quickly load the tip manager or tip form.

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    Enter the URL or text that you would like to embed in the QR code: 

    Image Size :   100×100  150×150  200×200  250×250  300×300  350×350  400×400  500×500   

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    You can rename a recipient as long as you are not changing the meaning of that recipient name.  For example, if you rename a recipient named “FBI” to “Frankston High School” then the school could potentially see any tips that were initially assigned to the FBI.   However, changing “FBI” to “Federal Bureau of Investigations” or “F.B.I.” would be fine.  Any spelling change would be fine as well.  When in doubt, it is best to create a new recipient and delete old ones.

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    There is a setting in both the My Account module and the User module that reads “Automatically Mark Tips as Read”.   This video explains how this setting works.  Note that it is best to have this setting set to “No” if you have lots of users in P3 so that sound and on-screen notices alert all users about unread new or updated tips as they arrive.

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    The following link is a 1-page PDF file that explains how recipients can submit disposition information: 
    http://www.p3tips.com/docs/P3-Dispo-Help.PDF   (or editable Word Document).

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    The Statistical Report gives you statistics for tips based on when the tips were created (i.e. the created date).  The Disposition Report gives you statistics for tips based on when the tips status was changed to something other than “Open”.  (i.e. the stat date).

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    Statistical Report This report provides statistics are broken down in over a variety of time periods.  These statistics are broken down in months, quarters, current year, and since inception.  Since Inception totals include Pre-P3 values that are included in your General Settings.

    • Tips Received – The number of tips entered into the Tip Manager  
    • Tip Follow-ups – This is the number of times that the tipster and the agency respond to each other via two-way dialog after the initial Web Tip or Mobile Tip.   This also includes the number of times the ‘Additional Info’ button is used in the Tip Manager for other types of tips.  
    • Calls Received – The number tips received plus the number of calls entered in the the “Call Statistics” module located under the Settings menu  
    • Arrests Made, Cases Cleared, Fugitives, Charges Laid, Rewards, etc.  – These numbers are totals from the Disposition tab of the Tip Manager for a given stat date range. 

    User ActivityThis report provides a list of actions taken by users of P3 that includes editing, saving, sending, and deleting tips.   Tip List Report 
    This report provides a list of tips along with their ID’s, dates created, delivery dates, recipients, status, and offense type. Tip Allocation Report This report provides a list of tips grouped by their recipients.
     Tip Volume ReportThis report provides a count of the number of tips that were received during days of the week and hours of the day.   Tip Summary ReportThis report provides a count of the number of tips for each offense type.    Tip Count ReportThis report shows a breakdown of the number of tips for each recipient.  Disposition Report
    This report provides a summary of tip information such as status, arrests, and recovery totals.  This report gives you a concise view of disposition or “conclusion” information such as status, arrest, and recovery totals.  This report summarizes the disposition information recorded on the Disposition tab of the Tip Manager.

    Reward Recommendations 
    This report lists the recommended reward amounts for each tip.
    Recommendation Details 
    This report provides a reward recommendation report for each tip that can be used to get official signatures from board members.  

    Actual Rewards 
    This report provides a list of rewards that have been approved for payment. 
     Private Notes Report This report provides private notes that users have made for tips within a given date range. Tip Website ReferrersThis report displays a list of website domains that have referred tipsters to your tip form. Tip Map ReportThis report displays the locations reported on tips for a given date range. 

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    Inappropriate AttachmentsA user or a contact can mark an attachment as inappropriate on the Attachment tab of the Tip Manager.  Users and contacts can be setup to have full access, some access, or no access to attachments.  Users or contacts with “some access” cannot see attachments that are marked as inappropriate. Sanitizing Two-Way DialogIn the General Settings of P3 there is a setting on the Settings tab that reads as follows:“Allow users to moderate/sanitize two-way dialog prior to viewing by recipients”.If this is set to “Yes” then recipient contacts can only see attachments that are approved by a user.  This would block all recipients from being able to view attachments or two-way dialog by default. This means that users must manually approve each submission for viewing by recipient contacts.  Users approve two-way dialog either on the Main tab or the Dialog tab of the Tip Manager. Blocking Access to AttachmentsThere is an attachment setting in the User Manager and in the Recipient Manager that can prohibit a user from viewing any attachments within P3.

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    Here are a few definitions:

    • User normally has access to all tips in P3.
    • Contact is a member of recipient in P3 and can only see tips that are assigned to the their recipient.  
    • Recipient is typically a task force, a investigative unit, or a school.  
    • Recipient Group is typically a law enforcement office that contains a task force or investigative units or a district that is a collection of schools.

    Note: It is possible to have a contact be a member of multiple recipients as described in this video.  It is best to use something like “Drug Unit” for the recipient name and “John Smith” for the contact name.

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    Note: Your Facebook page must have 2000+ likes in order for Facebook to allow you to have page tabs like those described below.  Also, the Facebook mobile app does not currently support Page Tabs.  The page tabs described above are for Facebook pages viewed on a web browser. The workaround to the Facebook mobile app limitation is to post public alerts as a status update to Facebook as follows:  P3 -> Alerts -> Send -> Post to Facebook To start the process for adding a Facebook page tab first Add “Submit a Tip” tab to a Facebook Page and then edit the settings to include your Account ID using these step-by-step instructions.
    You can also Add “Public Alerts” tab to a Facebook Page
    and then edit the settings to include your Account ID using these step-by-step instructions.

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    The “Pause” button will pause automatic updating to the tip list in the Tip Manager.  The “Pause” button is located under the “More…” button.   The “Last Updated” button will flash if you get a new tip while the tip list is paused.

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    If the message says “Network Connection Error” then that means that your local network went offline.  This should allow you to identify when your network is down so that you can contact your local IT support staff. 

    A steady internet connection is needed so that users can be notified of any new tips and be able to engage in Live Chat.   This notice may also appear if your network connection is intermittent.  When you see this notice you can click on the P3 icon below once you have verified that your local network is back online.  This will refresh your session.

    If you find that this notice appears after a screen saver has been on or after a computer has been asleep, then you can see if your local IT folks can assist you with turning off screen savers and power saver modes on the computers that you all use for Live Chat.  

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    What Migration Includes: Tips are included with data for Report ID, Alt ID, Case ID, Other ID, Created Date, Delivered Date, Delivered To, Status, Stat Date, Followup Date, Offense Type, Offense Other, Address, City & State, Latitude, Longitude, and the Tip Narrative.   Tips are exported from TipSoft into P3 in the form of an XML file if they are not marked as “Secure” or “Excluded” on the Misc tab of the Tip Manager in TipSoft. Users can uncheck Secure tips prior to migration if they want them migrated.  Also, tips that are purged in TipSoft cannot be migrated even though they are counted in the Main Statistical Report in TipSoft. Recipients and the associated contacts are part of the migration. Private Notes, Disposition, and Reward information are included separately in summary report documents.  These are not migrated into the P3 database. What Migration Does Not Include: Images for each tip, suspects, Supp ID, How Aware data, and Miscellaneous Settings are not included in the migration. Disposition sheets submitted through a web form are also not included of the migration. Detailed tip delivery information and user activity logs are also not available for migration.  

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    To save a report as a PDF file, first, click print and wait for the window to open. Then click on the save button within the PDF document. This video will walk you through the steps.

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    This video describes how you can enable desktop notifications.

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    This video describes how you can be notified via email, text, or on-screen alerts.

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    The basic tip form URL has the following form: www.p3tips.com/tipform.aspx?ID=999 where 999 should be replaced with your P3 account number.  To change the color of the tip form you can use: www.p3tips.com/tipform.aspx?ID=999&C=007936&T=FFFFFF&X=1 where C and T are the background color and text color of the header in hex color code.  If X=1 then the tip form will be automatically expanded from its collapsed form.  The top header can be excluded from the tip form as follows: www.p3tips.com/tipform.aspx?ID=999&C=FFFFFF&T=000000&X=1&H=0 Any additional custom variable can be pass into the tip as follows: www.p3tips.com/tipform.aspx?ID=999&Suspect_Name=John%20Doe&Warrant_Number=12345 Note that Suspect Name and Warrant Number are just two of an unlimited collection of custom variables that can be used. It is generally not a good practice to include an HTTPS (secure) link in an iframe that is embedded in an HTTP document.  This is referred to as mixed content.  However, Safe2Tell has done this for many years and has not reported a problem. Note: If your a migrating from TipSoft to P3, then your webmaster need only make the following changes:  Replace “https://www.tipsubmit.com/webtips.aspx?AgencyID=” with “https://www.p3tips.com/stage/TipForm.aspx?ID=” for all tip form links.

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    To transfer ownership of a tip go to the Deliver To tab of the Tip Manager and select a P3 Account.  Then click on “make owner” beside the name of the P3 Account.  Note that if you are not the owner of a tip then you will not be able to modify the tip, print the tip, or deliver the tip to a recipient.  Non-owners can only see the Narrative, P3 ID, Tip ID, Case Number, Other ID, Offense Type (or Event Type), and Status.  In other words, only the owner can see additional information, two-way dialog, attachments, disposition information, audit logs, etc.  All unnecessary tabs are hidden for non-owners (e.g. Dialog tab, Attachment tab, Notes, tab, etc).

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    Be sure to replace “###” with your P3 Account ID for the examples below.  

    To embed the alerts on your site you can either use the link: https://www.p3tips.com/Alerts.aspx?AID=### or the HTML code 
     To embed the alerts signup page on your site you can either use the link: https://www.p3tips.com/Subscribe.aspx?AID=### or the HTML code 

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    To import alert subscribers send a file or spreadsheet similar to this example file to support@andersoft.com.

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    If a user or recipient is not receiving text notifications, then you can select the cell phone provider (e.g. AT&T, Sprint, Verizon, etc.) by using the down arrow () to the right of the Cell Number label. This can be done in the User Manager or the Recipient Manager.

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    You can fax from P3 using MetroFax by following the instructions in this video.

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    If a tipster is submitting unwanted information then you can deliver the tip to the Spam Blocker Account so that the P3 staff can attempt to block future submissions by this individual.  To do this go to the Deliver To tab, click on the Recipient drop down button, and then select ‘Spam Blocker Account’.

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    The link to your tip form has this format:https://www.p3tips.com/TipForm.aspx?ID=100 Note that “100” in the link above should be replaced by your Account ID found in your General Settings of P3. Variables can be passed from your website into the tip by including &fieldlabel=textvalue after the ID number in the tip form link. Any number of custom variables can be included.  Here is an example: https://www.p3tips.com/TipForm.aspx?ID=100&Memo=Case+45679&Suspect=John+Doe The example tip form link above, will result in the following text being automatically entered in the tip for easy reference to a particular crime.                         Web Site Reference                          Memo: Case 45679                          Suspect: John Doe The following translations are also available: French: https://www.p3tips.com/TipForm.aspx?ID=100#googtrans(en|fr)Spanish: https://www.p3tips.com/TipForm.aspx?ID=100#googtrans(en|es)Somali: https://www.p3tips.com/TipForm.aspx?ID=100#googtrans(en|so)Portuguese: https://www.p3tips.com/TipForm.aspx?ID=100#googtrans(en|pt)

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